Quality Policy

Purpose. This policy defines the quality commitments of CAQA PrintWorks Media and the way quality is controlled from quote to delivery.

1.Purpose

The business exists to deliver printed and packaged product that matches the approved proof, the job ticket and the client's expectations, every time. This policy sets the quality standard for all departments and applies to every job regardless of size or value.

2.Quality standard

Colour will be controlled to ISO 12647 based targets using calibrated proofing, press side measurement and documented tolerances. Every job will be produced to the specification recorded on the job ticket and checked against the client approved proof or sample. Product that does not meet the standard must not be dispatched without documented client agreement.

• Approved proof or sample at every workstation
• First sheet and running inspections recorded on the job ticket
• Finished product count and quality check before packing
• Non-conformances recorded on the day they are found

3.Responsibilities

Department leads must ensure their teams work to the current procedures and record inspections. Operators must stop and report when product falls outside tolerance. Client Services must ensure specifications are complete and confirmed in writing before a job ticket is released.

4.Non-conformance and complaints

Internal non-conformances and client complaints will be recorded in the Non-conformance and Complaints Register with a root cause and corrective action. Rework and reprints will be approved by the department lead and costed to the job. Trends will be reviewed at the monthly quality meeting and used to drive improvement projects.

5.Measurement and improvement

The business will measure on-time delivery, first pass preflight rate, rework percentage, colour conformance and complaint counts each month. Results will be displayed on the production notice board and discussed at toolbox talks. Improvement actions will be assigned an owner and a due date and tracked to completion.

6.Review

This policy will be reviewed annually by the General Manager and the department leads. Changes to equipment, colour standards or client requirements will trigger an earlier review.