Client Services and Estimating
Client Services and Estimating is the front door of the business. The team takes briefs, prepares costed quotes, confirms specifications, raises job tickets and keeps clients informed from order to delivery so that production receives complete and accurate instructions.
What the team is accountable for
- Prepare quotes and production costing estimates
- Confirm job specifications and artwork requirements with clients
- Raise and release job tickets to prepress
- Manage delivery dates and client communication
- Log and resolve client complaints
How we know it is working
Who works here
Dev Pillai
Dev manages quoting, job intake and client relationships and has estimated print work at PrintWorks for nine years.
Aisha Rahimi
Aisha handles order enquiries, job ticket updates and delivery queries for retail and school clients and has been at PrintWorks for two years.
Where the work is recorded
Job Ticket Register
The live list of quotes and jobs with their specification, stage and due date, shared by every department.
Non-conformance and Complaints Register
The quality register recording product outside specification, rework, reprints and client complaints with their root causes and actions.